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ELLUMIGLOW BLOG

Pixel-Free LED - A Hybrid Neon Alternative

by admin 11 Apr 2018

While we love the look of Neon, many of the other aspects of Neon make it unsuitable for our use. At Ellumiglow, we pride ourselves on advanced lighting technologies that have a positive impact on the environment. Which is why we are passionate about Electroluminescence, LED and Laser based lighting technologies. Many of our clients ask for a neon look, but without the use of Neon, and we're happy to announce the debut of Pixel-Free LED. A hybrid lighting technology that gives a neon look, but is easy to work with, flexible and customizable, and can even change colors (with RGB version). 

Pixel-Free LED takes the technical know-how out of glass, working with toxic gases, heat dissipation, and more and lets you focus on creating beautiful designs. Gone are the days of seeing harsh pixels and bright spots, and its time to usher in a new breed of lighting that's pleasant to look at, we like to call, direct view lighting. For details on how to incorporate lighting into your next project, or for questions on wholesale opportunities, please contact us at info@ellumiglow.com or call 877.615.6556. 

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Shipping & Delivery Generally we will process an order the following business day after it was placed. So if you place an order on Monday you can expect it to be processed and shipped on Tuesday. If you place an Order on Saturday you can expect it to be processed and shipped the following Monday. For our free shipping, we use USPS First Class Mail, which has a ship time of approximately three business days. If you do not receive your order or an email regarding your order within one week of placing your order, check the order notes section and your email. Most likely we are out of stock of a particular item in your order and awaiting a reply from you. If you have any questions or concerns regarding your order, get in touch with us at info@ellumiglow.com or by giving us a call at (877)615-6556. Privacy & Security At Ellumiglow.com, we take your privacy very seriously. We never give out email, credit card information, or any other information regarding our customers to anyone. Period. Your information is just that. Yours. We respect that boundary, and will never give/sell/trade your information. Ever. Returns & Replacements We pride ourselves on providing the highest quality products in the Electroluminescent, LED, and Laser world of lighting. Here at ellumiglow we have a 30-day warranty against defects. THIS IS NOT AN ACCIDENTAL DAMAGE WARRANTY. All of our high quality products can last years with proper care, and many products carry warranties up to a year or longer. The general 30-day warranty we offer is because many products in our store like EL Wire have a multitude of uses, including wearables, where consumers can actively detract the lifespan of the product. If for some reason you are unsatisfied with your product that is still in new condition, and would like to return it, send us an email at info@ellumiglow.com within 14-days of receiving your product. We will accept any returns on functioning products under our 14-day no hassle return period for any reason. After we get an email from you, simply repackage and send your product back to us, and we will refund the cost of your product minus a 10% restocking fee. If you would like to exchange your new product for another item, simply pay for the shipping both ways and we would be happy to oblige. Due to the custom nature of many of our products, any custom lengths of EL Tape, EL Wire, VynEL™, Laser Wire, LEDs, or EL Panels or Custom orders may not be returned. If you receive a defective item, we are more than happy to send you a replacement. Simply send us an email or give us a call with your malfunctioning item on hand, and we will attempt to troubleshoot the item with you. If the product still doesn’t work, we will email a return shipping label for your malfunctioning product. Once we receive the malfunctioning item, and verify that it is indeed defective, we will send you out a new product, free of charge. Ellumiglow.com does reserve the right to repair or replace any defective item and is not grounds for order cancellation. All items that come in boxes must be returned in the same boxes. Returns must be picked up and in transit no more than 30 days from the date of delivery and must include all instructions, pieces etc. On approved returns we offer a complete refund less all shipping costs and a 10% restocking fee. We will make all of the shipping arrangements for you. Please note if you have small doorways, halls or elevators that some large boxes may not fit. Please call for exact dimensions if you are concerned. Orders that will not fit in to a customers home will be subject to this return policy. Custom Orders: Due to the custom nature of many products, we cannot accept returns on custom orders. 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